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Personal data management

REALITES makes every effort to protect your personal data in accordance with the applicable European and French regulations.

This Personal Data Management” is intended to inform you about the purposes and conditions under which we process personal data that we may collect through our various channels, such as our commercial services, our websites https://www.realites.com/ and https://www.groupe-realites.com or our possible events.

We invite you to take the time to read this Personal Data Management in order to have all the useful information allowing you to understand the realized use of your personal data and to freely and fully exercise the rights guaranteed to you by the applicable laws and by this Personal Data Management.

1. GENERAL PROVISIONS

Processing Manager

The person responsible for processing your personal data is REALITIES (you will find the details of the legal identification of REALITES in the section “legal information“), except when we act on instructions and on behalf of our order-givers. In this case, we will inform you (i) when collecting your personal data, (ii) in this Personal Data Management, or (iii) when you wish to take steps with us to protect your personal datas.

General Conditions of Use

The Management of personal data is an integral part of the General Conditions of Use of our services and must be read together with them (which are accessible through this link) : https://www.realites.com/page/mentions-legales or https://www.groupe-realites.com/fr/mentions-legales/).

Applicable law and competent administrative authority

The Management of personal data is governed by the General Regulation on the Protection of Personal Data n°2016/679 (“GDPR”) and by the French Data Protection Authority, CNIL (Commission Nationatique), under the regulatory control of the French Data Protection Authority, n°7817 of January 6, 1978, as amended (“Loi Informatique et Libertés”) The Information Technology and Freedom Network – www.cnil.fr).

Links to third-party websites

Our site may contain or use links to websites, mobile applications, products or services operated by third parties (including advertising sites, partners or social networks). We remind you that the Management of Personal Data does not extend to those third parties over whom we have no control and for whom we cannot be held responsible. We encourage you to read the privacy policies, procedures and practices of these third parties.

2. THE PERSONAL DATA WE COLLECT

Personal Data Management applies to personal data that we may collect from you or about you (see below), from the following sources:

  • Inform us of our collection forms in paper or electronic form or during operations or events organized by REALITES in which you participate;
  • Inform us of our collection forms in paper or electronic form or during operations or events organized by REALITES in which you participate;
  • Inform us of our collection forms in paper or electronic form or during operations or events organized by REALITES in which you participate;
  • Inform us of our collection forms in paper or electronic form or during operations or events organized by REALITES in which you participate;
  • Browsing our websites
  • Apply for one of our job offers
  • Receive and send e-mails, text messages and other e-mail messages between REALITES and you.

3. USING YOUR PERSONAL DATA

We collect and use your personal data for the main purposes described below:

  • Manage our customer and prospects files, the provision of our services and the contractual, technical, financial and accounting management of the relationship with our customers;
  • To inform you about the news of our group;
  • Better understand your needs and expectations in order to provide you with suitable products and services and to measure the use of our services in order to evolve our offers;
  • Monitoring recruitment and job offers;
  • Processing your requests, exercising your rights and complaints;
  • Comply with the law, regulations, and legal requests and orders.

4. DATA TRANSMISSION

If you have formally consented, your personal data may be communicated by REALITES:

Within the REALITES Group:

We may share your personal data within the REALITES Group and in particular between the different legal entities that make up it, in order to ensure the continuity of our services, of the relationship with our customers, prospects or users of our website;

To third-party providers:

We may communicate your personal data to trusted third parties, located in or outside the European Union, to help us use our services and in particular to ensure the proper functioning of the websites;

To business partners:

We share certain data, which do not contain any identification elements, for the purposes described in Article 3 “Use of your personal data” above;

To third parties for legal reasons:

In the event that we are required to comply with laws and regulations and with legal requests and orders or if permitted by law (i.e., for the protection and defense of rights, a situation that threatens life, health or safety, etc.).

In any event, we always require these recipients to provide sufficient guarantees of confidentiality and security and to take the necessary physical, organizational and technical measures to protect and secure your personal data, in accordance with applicable legislation.

Any data transfers outside the European Union are governed by the mechanisms validated by the European Commission or the competent authorities.

5. DATA SECURITY

REALITES secures your personal data by putting in place appropriate physical, organizational, and technical measures to prevent unauthorized access, use, disclosure, modification or destruction, in accordance with the regulations in force.

These measures shall include in particular:

  • Storage on secure servers in the European Union
  • Limited access to your data on the basis of an internal authorization policy so that only REALITES employees or employees with a professional interest in accessing your personal data in the course of their duties may access it.

While REALITES takes all possible measures to protect your personal data, we cannot guarantee the security of information transmitted on our websites or on one of our mobile applications when a security defect affects your terminal or browser.

6. YOUR RIGHTS TO YOUR PERSONAL DATA

Under the GDPR and the Computer Law and Freedoms, you have various rights, including:

Access, modify, update and delete your personal data

You may request access to your personal data held and processed by REALITES, consult them, obtain a paper or electronic copy and request correction, update or deletion.

Opposition

You may, at any time, request that some of your data be removed from processing.

Portability

You may request that your data being processed be provided to you in an open, machine-readable format, whether for your personal use or to transfer it to another controller.

Treatment Limitation

In some cases, you may request that the processing of your data be limited.

Complaint to a Supervisory Authority

Without prejudice to any other legal remedy, you have the right to lodge a complaint with the supervisory authority of the European Union country in which you reside, work or in which you believe that a violation of your rights has been committed.

You may exercise all these rights by sending us a written request, accompanied by a copy of your identity document at the address mentioned in Article 9 “Contact Us”.

We will endeavor to respond to your requests as soon as possible and under the conditions laid down by the applicable regulations. However, in some cases, we may not be able to respond favorably to our legal or contractual obligations.

7.DEADLINES FOR THE RETENTION OF COLLECTED DATA

We retain your personal data only for the time necessary to satisfy the various purposes defined in the article “Use of your personal data” above, except in cases where the law allows us or requires us to keep them for longer.

The table below summarizes the different maximum retention periods applicable or imposed to REALITES according to the purposes for which your personal data may be processed. These maximum terms apply unless you request that your data be erased or discontinued prior to the expiration of your data for a reason consistent with any legal obligation that may be imposed on REALITES.

Purpose

Shelf life

Client management, prospecting, promotional and loyalty operations, sending offers

3 years from the end of the business relationship or the last contact initiated by the customer or prospect.

Answering your requests

Time required to process your request

Responses to satisfaction surveys

3 years from last contact

Procurement and service delivery management and history, guarantees, recovery, claims management

10 years from the last event, except for data on means of payment, which are processed by REALITES payment providers only for the period of limitation of payment transactions.

Audience measurement and personalization of websites, mobile applications and cookie management

13 months from the deposit of the cookie

Monitoring job offers and recruitment

1 year from receipt of application

Data access and correction request management

1 year from receipt of application

Management of requests to object to processing(s)

3 years from taking into account the right to object

8. CHANGING PERSONAL DATA MANAGEMENT

REALITES may be required to make changes to Personal Data Management.

We encourage you to check this page regularly to be aware of the changes and to stay informed about the measures we take to protect your personal data.

9. CONTACT US

To exercise your rights or any question concerning the Management of personal data, please contact us at the postal address REALITES – Legal Service – GDPR – 1 Impasse Claude NOUGARO – 44800 Saint Herblain Cedex. Personal Data Management was updated on 22/06/2021.