Maintain a privileged relationship with customers
REALITES has enriched its customer experience by launching the MyREALITES secure exchange platform in 2020. A personalised interface that allows you to follow your real estate project step by step and stay connected with the owner.
Provide the best possible experience for customers
REALITES has enriched its customer experience by launching the MyREALITES secure exchange platform in 2020. This personalised interface allows you to follow your real estate project step by step, while keeping a privileged contact with your REALITIES interlocutors.
Have a real-time view of the flow of operations
Long before the delivery of a home, REALITES wishes to give future buyers concrete visibility on the progress of their projects by regularly making photos available to them. REALITES customers can thus follow all stages of operations as if they were present on site.
Reinventing the experience of buying property thanks to digital
The benefit of MyREALITES is also to bring together, in a dedicated online space, all the construction history. Each document is listed, registered and stored in the app. In addition, an integrated messaging system allows you to converse together at any time in a secure manner.
Own the property even before handing over the keys
The MyREALITES application strengthens from the outset the connection established between customers and their future property. Combining site images and project documents allows them to strengthen their sense of ownership of their future home.
A useful app for customers
Since its launch in summer 2020, the MyREALITES app has been adopted very quickly by the group’s customers. A satisfaction survey carried out in early 2021 also made it possible to verify the relevance of this innovation.
1 520
access to MyREALITES created since its launch
more than 15 000
connections recorded in just a few months
87%
of users are convinced by the usefulness of the MyREALITES app (February 2021)
“MyREALITES is a responsive, effective, useful and user-friendly app. Having a centralized and named space is a real plus to keep a history of all requests and exchange more easily. Signing documents online is also an advantage to increase efficiency.“
Nadia Baïga
Customer relations manager
By giving a voice to its users with this application, REALITES sees it as the safest and most effective way to continuously improve its services, including the most recent ones.